Retail Operations

BHTs - Retail Operations

Introduction – Retail Operations

“Thrifter” Behavior

Customer Experience

What Makes The Beacon House Thrift Shop Unique

Sale Promotion and Communication

Salesman Strategy

Store Layout

Design and Layout

Fixtures and Displays

Product Placement

Visual Merchandising

Evaluation and Rotation

Presentation Strategies

Customer Interaction

Point of Sale

Register Operations

Interior Presentation

Exterior Presentation

Graffiti and Trash

Career Spotlight - Daniel Rodriguez - Retail Management

Daniel Rodriguez – Retail Management

Retail Operations Quiz

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Retail Operations Quiz

Retail Operations
Retail Operations Quiz

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Question 1 of 8

1. Question

What is the focus of retail operations?

Attracting new customers
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Serving the needs of our men when they visit a store or website
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Increasing revenue through marketing strategies
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Both A and C
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Question 2 of 8

2. Question

What sets The Beacon House Thrift Shop apart from other thrift stores in the area?

They offer customers merchandise at affordable prices
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They have a discount structure that allows customers to come back in a week if an item is out of their price range
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They have a boutique portion of the store filled with carefully curated items
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All of the above
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Question 3 of 8

3. Question

Which color tag items are typically not included in the store’s regular discount rotation?

Blue
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Green
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Yellow
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Red
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Question 4 of 8

4. Question

Which of the following is a key point to remember when negotiating the price of an item with a customer at The Beacon House Thrift Shop?

Always start with a 50% discount to ensure a sale
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Avoid negotiating prices with customers whenever possible
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Take into account factors such as how long the item has been on the sales floor and the likelihood of seeing a similar item again
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Only negotiate prices if the customer is willing to purchase multiple items
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Question 5 of 8

5. Question

Which of the following best describes visual merchandising?

The process of manufacturing and producing products in a retail space
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The practice of organizing and displaying products in a retail space
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The process of delivering products to customers in a retail space
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The process of marketing products through advertisements in a retail space
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Question 6 of 8

6. Question

Which of the following is a reason to consider ragging out an item in a thrift store?

The item has just been put on sale for 50% off
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The item is a unique, exclusive piece with a high price tag
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The item has been sitting in the store for too long without selling
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The item is in good condition and has not been marked down recently
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Question 7 of 8

7. Question

Which of the following is not recommended during customer interactions at The Beacon House Thrift Shop?

Greeting the customer as soon as they walk in
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Asking the customer how they heard about the store
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Asking the customer if they are looking for anything specific
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Asking the customer personal questions
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Question 8 of 8

8. Question

What should you do if there are unruly customers in the store?

Notify a manager
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Try to handle the situation yourself
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Ignore the customer and hope they leave
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Ask the customer to leave immediately
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